We transitioned from Zenith to Datto like many other MSPs, and it has been the worst experience we've had with a vendor in our history (15+ years)

Among the issues:

- The software is buggy, there have been multiple times that we've attempted to restore files and found out the data was "corrupted" somehow. Say goodbye to your clients

- Support is a joke. Barely any of the guys know what theyre doing over there, no follow-up on tickets, no proactive effort. Just not a fit for an MSP who has clients chomping at the bit to get answers

- Don't trust the DR. Tried to bring up a couple clients during Sandy and none of them were successful.

Don't get tricked by the tech, talk to people using it for more than a couple of months. You'll get the truth.