Review Detail
A Buggy Nightmare. Stay far far away!!!!
Rating:
1.0
We transitioned from Zenith to Datto like many other MSPs, and it has been the worst experience we've had with a vendor in our history (15+ years)
Among the issues:
- The software is buggy, there have been multiple times that we've attempted to restore files and found out the data was "corrupted" somehow. Say goodbye to your clients
- Support is a joke. Barely any of the guys know what theyre doing over there, no follow-up on tickets, no proactive effort. Just not a fit for an MSP who has clients chomping at the bit to get answers
- Don't trust the DR. Tried to bring up a couple clients during Sandy and none of them were successful.
Don't get tricked by the tech, talk to people using it for more than a couple of months. You'll get the truth.
Among the issues:
- The software is buggy, there have been multiple times that we've attempted to restore files and found out the data was "corrupted" somehow. Say goodbye to your clients
- Support is a joke. Barely any of the guys know what theyre doing over there, no follow-up on tickets, no proactive effort. Just not a fit for an MSP who has clients chomping at the bit to get answers
- Don't trust the DR. Tried to bring up a couple clients during Sandy and none of them were successful.
Don't get tricked by the tech, talk to people using it for more than a couple of months. You'll get the truth.
B
Bryan
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