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Remote Monitoring & Management (RMM) C claimme 2888
A good RMM drives your business
(Updated: July 18, 2011)
Rating: 
 
5.0
Having been in the outsourcing market for too many years, I have had my fair share of using RMM products, watching some grow and others dissapear.

Since starting my own business in 2002, we have evolved from a standard remote support offering to a full monitoring service, initially through the logmein group of products.

After being made aware of Centrastage (CS), a huge light popped up, allowing a whole new area of business and revenue to become possible.

With an easy to understand fixed cost pricing, CS allows me to know exactly how much it will cost me to design a process for marketing and then deploying to our clients.

As the product has grown (and continues to) CS had increased vastly in our product range, replacing the multiple resources that we used, down to a few. This I can see being reduced down to just one when the promised updates are completed.

From a single install, you can deploy the agent (or get it to check itself every 30 mins) to all machines on the network.
Scheduled tasks allow you to keep the desktops and servers in trim and to make sure that you don't get support calls for simple tasks such as disk space or speed issues due to heavily defragged drives.

With the implementation of the new com store, this has opened up a whole new world of currently free and in the future paid apps than can be deployed to our clients simply and without any user intervention. A win win if I ever saw one.

With a 3 user trial (which never expires) it allows you to have a play with all the features, with no timeouts or expiry.

For any budding or growing MSP, I would really recommend you have at least a look at CS and see how you can add this to your business portfolio.

MB
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