<![CDATA[Backup Solutions - MSPComparison.com]]> https://mspcomparison.com/ <![CDATA[Ahsay Backup Software: Ahsay??? Much better choices out there... Think again.]]> https://mspcomparison.com/ahsay-backup-software/discussions/545/ https://mspcomparison.com/ahsay-backup-software/discussions/545/ I have been an Ahsay partner for the last 11 years and have seen many improvements with the product. The product is designed for use mostly in small residential and small commercial backup solutions. While the product has had its reliability issues on some versions, I have really been struggling to stay with Ahsay as a partner. Over the past few years, the quality and reliability of their software has fluctuated with their versions. And now with version 7.5 out, I have ben seeing many bugs within the software. 7.5 really makes it easy for the service provider with the easy branding, however, with issues on "missed backups" having my customers being notified that their backups were missed while it was successful isn't a pat on the back for reputation tho. While being a faithful partner with maintenance over the years, they have always said you could update to the latest version of the software. This isn't quite true and I am not happy with the management at Ahsay for misleading their partner network. You can only upgrade to version 6.x and if you want to go to version 7.x it will cost you even if you have paid for maintenance. Ahsay has changes much of its licensing and is confusing now. With the misleading of product upgrades for it's partners and the only way is to pay more for product licensing, I will shortly be looking for a replacement for Ahsay as many other partners have done in the past year due to Ahsay management philosophy change. For those considering Ahsay, I would strongly consider alternatives to this product since it will cost you more down the road in not only time and licensing, but business and service reputation. Overall, technical support is okay if you only expect 1-2 day response - critical issue support? Better have a great "developer" understanding of their product, since you will need it. Sales team - lots of turn over there. Sales managers are seasoned but I'm sure your impression of their front line sales folks will damage your impression before you get to the Sales management team. The market now has much better products to choose from due to technology changes that have happened in the past years while Ahsay has not kept current. Thanks, Chris ]]> Wed, 09 Mar 2016 14:33:04 +0000 <![CDATA[iDrive Pro: Avoid iDrive & iBackup!]]> https://mspcomparison.com/idrive-pro/discussions/412/ https://mspcomparison.com/idrive-pro/discussions/412/ Inexpensive backup storage space, but unreliable. And their support is about as useful as a bag of hammers. Face it, if you can't recover your backup, what good is it? Idrive & Ibackup are the same company - different names - same terrible support staff, who can't seem to offer much of anything other than directing you to their online FAQ. The software has a less than intuitive GUI that makes it cumbersome to locate and change many options. The bottom line is a recovery process that fails, rendering Idrive or Ibackup worthless. ]]> Wed, 27 Aug 2014 03:18:58 +0000 <![CDATA[Datto Inc.: Amazing Product!]]> https://mspcomparison.com/datto-inc/discussions/370/ https://mspcomparison.com/datto-inc/discussions/370/ The units that we have deployed have been rock solid for us. Backups run like clock work on these devices. The support has been phenomenal for us. If there is an issue they fix it in a timely manner. The only downsides at this time are that there is no file exclusion on the device and if you have a site with lower bandwidth it doesn't backup to the cloud as well as it should. Side note: This will backup an iSeries which is HUGE!!! ]]> Thu, 21 Nov 2013 14:18:00 +0000 <![CDATA[Datto Inc.: A Buggy Nightmare. Stay far far away!!!!]]> https://mspcomparison.com/datto-inc/discussions/357/ https://mspcomparison.com/datto-inc/discussions/357/ We transitioned from Zenith to Datto like many other MSPs, and it has been the worst experience we've had with a vendor in our history (15+ years) Among the issues: - The software is buggy, there have been multiple times that we've attempted to restore files and found out the data was "corrupted" somehow. Say goodbye to your clients - Support is a joke. Barely any of the guys know what theyre doing over there, no follow-up on tickets, no proactive effort. Just not a fit for an MSP who has clients chomping at the bit to get answers - Don't trust the DR. Tried to bring up a couple clients during Sandy and none of them were successful. Don't get tricked by the tech, talk to people using it for more than a couple of months. You'll get the truth. ]]> Thu, 31 Oct 2013 14:00:06 +0000 <![CDATA[SOS Online Backup: call me before you make a huge mistake!]]> https://mspcomparison.com/sos-online-backup/discussions/347/ https://mspcomparison.com/sos-online-backup/discussions/347/ I am a current S.O.S. customer because I prepaid for a year to get better pricing. My name is Ed Camp owner of an I.T. company located in the midwest. The bottom line is that the promises of support, trainning, and marketing resources is based on a websites content and an absolute lie! I have recieved zero support and could not tell you my account reps name or if I even have one. The software is more complicated than anything I have ever seen in 17yrs. In technology. Support is horrible and response time is slow. Before you consider this company give me a call at xxxxxxx and get the facts and a look at there so called world class marketing materials. Empty promises, dismal product, lousy support, and overall a huge mistake! Update posted by Admin. Ed has asked for the following to be amended to the post, but feel that for openness, the original post should stay. "I wrote this review and would like it removed, I have since changed my mind and SOS has changed as well" ]]> Wed, 02 Oct 2013 05:35:57 +0000 <![CDATA[Datto Inc.: Replaced all Zenith BDR's with Datto]]> https://mspcomparison.com/datto-inc/discussions/336/ https://mspcomparison.com/datto-inc/discussions/336/ Over the past 18 months or so we have transitioned all BDR clients to Datto. We are also transitioning some Doyenz offsite recovery clients to Datto, and even some of our larger Intronis clients to Datto. The new product, Alto is pretty slick, we bought one to test drive and it works as advertised, now it is out at a client site chugging along. Just traded in 3 more zenith BDRs for 50% off of 3 new Datto boxes. Datto works for us because it just works and makes the day to day management much more streamlined. Keep up the good work guys. ]]> Fri, 12 Jul 2013 21:12:00 +0000 <![CDATA[SOS Online Backup: Smoke and Mirrors?]]> https://mspcomparison.com/sos-online-backup/discussions/309/ https://mspcomparison.com/sos-online-backup/discussions/309/ At the very onset the prices SOS charges its white label customers (VARS) is more than their own prices to end users on the website. SOS's VARS compete with SOS essentially. One sometimes wonders if VARS are a key revenue target not for the back up business they bring but for the mandatory fees that SOS charges them. SOS has now 700 VARs signed up and the minimum monthly payment alone is enough to sustain themselves. Pricing is low but that is because their model is to grow the VAR base as opposed to serious business building. My suggestion: never go with a provider who charges less on their website than they charge their channel, even with white label arrangements. Something about SOS does not seem right. From the folks leaving it to comments by their own team, the situation seems eerily uneasy. It is almost like they are trying phantom growth strategies. I would suggest looking elsewhere if you need white-labeled solutions for your clients. If you do not need white labeling, the options of much better companies are plentiful. Remember white label is not always a good thing with backups. Even small companies like the reliability of a big brand name on the backup contract. Its their precious data after all. ]]> Tue, 26 Mar 2013 17:32:42 +0000 <![CDATA[SOS Online Backup: Not what they claim to be]]> https://mspcomparison.com/sos-online-backup/discussions/302/ https://mspcomparison.com/sos-online-backup/discussions/302/ I would like to pretty much contribute by supporting all negative comments mentioned above. Their support is a horror story, and pretty much none existent. SOS is simply not available for their partners. I am still with them, but very active in search of an alternative. Anything good that I may want to mention is completely obscured by their lack of support, and ice cold shoulder. ]]> Fri, 08 Feb 2013 07:28:20 +0000 <![CDATA[SOS Online Backup: Different on the inside from what you read on the outside...]]> https://mspcomparison.com/sos-online-backup/discussions/300/ https://mspcomparison.com/sos-online-backup/discussions/300/ I am an active user of SOS (coming up on my 1st year in April 2013). I'm backing up about 50 computers with a total of almost 5TB of data. First things first. I'm truely disappointed in their channel program. While they claim to be at your side 100% for MSP, they really aren't. My "channel manager" was/has never been there for me. It would take 3-4 phone calls or 3-5 emails to get his attention. Maybe I was a low on the list for asking for some help for a small 50GB client. Nevertheless, 10GB or 1TB, they should be there for me when I need some help. Their "360 marketing" is nothing but pre-defined PDF files...canned stuff that you can just slap your logo on. Let's talk about their software: - NO native Exchange of SQL backup. They give you a license for the Storage Craft Shadow Protect software and you must do full bare metal backup. That's how you backup exchange with SOS. A full bare-metal backup. You must configure the software manually - one by one. Their management console does not provide any such way to create backup sets and apply them across the board to computers. You have to touch each and every computer you want to backup. And installing is no joke. They don't have any GPO you can apply to install through AD. They offer no URL you can email to clients to download/install. You just get an exe or msi and you're on your own. Their software does not run as a server, but rather just a scheduled task and you must provide user credentials if you want to backup and the user isn't logged in. I had huge problems w/this setup because half the time, the software wasn't accepting credentials and the backup would fail. My fix was to set the credentials by editing the scheduled task. Even their support didn't know this. Software is buggy too. I ran into many different issues. All well documented in my countless emails with support. The interface on the client software is very poor. It's featureless basically. It's easy to use, but it's just ugly and lack key features you'd want in a solid client application. Their support. Very poor. They might be fast, but they are not all that knowledgeable. They love to tell you to go read some KB article instead of helping and solving problems. In less than a year with SOS, I have well over 200 emails back and forth with support. Some issues, I just gave up chasing for a solution. I've even had conversations with the CEO and after promises and promises from him - failed to deliver. Backing your data. Imagine this: You have a 15GB PST file and another 5GB of random files you want to back up. Ok, 20GB takes a while on your first backup. That's expected. But how about your 50th or 75th backup and it's still doing full backups nightly? Whoa! Where is the delta checking? Where are my incrementals? Ohh...they don't exist! I get full backups night. No wait..I take that back. Let's say there are 5000 files I'm backing up. Well, it taking about 8-9 hours....but wait. My report says it only backed up 100 files. Wow...did we really need to check all 5000 files during backup? Can't figure out how to delta checking better? Archive bit? Who knows. My point is their backups take a long time, regardless of the # of the files. And forget about restore, unless you want to loose your sanity. Summary of restore: You must know the file name or extension. You must know the date of the backup you want to browse through. This is strange. Many other backups apps I've used give you searching along with an Windows Explore type look and feel. SOS just provides you with a search box. Makes it all the more difficult to find something you want to restore. When I signed up with SOS, I though it would be a wonderful partnership. After about a month, I've felt nothing but the cold shoulder from them and truely let down as a partner. Their 12-month commitment is steep too. Their per GB prices are fair (lower than industry average), but hey...you get what you pay for. And I got nothing but a headache from them. I can't wait to leave them when my contract expires. ]]> Sat, 02 Feb 2013 10:05:49 +0000 <![CDATA[SOS Online Backup: SOS Online Backup - Felt like a collection of seperate products,]]> https://mspcomparison.com/sos-online-backup/discussions/228/ https://mspcomparison.com/sos-online-backup/discussions/228/ I initially looked into this product in Jan 2012. The pricing and features appeared to be very comprehensive. However after a short time (4 - 6 hours) trying the product I was left with the following :- Pros 1. Your technical support and response was very timely.. Very impressed 2. Your response to my technical query about your datacentres etc was very much marketing speak.. I appreciate I should/could have pushed for more technical details but wanted to determine how much you volunteered 3. Your 360 marketing aspect was unique and is very attractive Cons 4. It was clear to me that all products were separate and this was a concern. As each would have to be managed/updated separately. In addition each represents a weak link in a remote “hands-off” solution 5. Not running the latest version of Shadow Protect, this was a minor concern 6. Minimum 12 month contract, at my stage in business It would be difficult for me to commit to a 12 month period (this will likely be a non-issue for the majority of your client) In the end I did not move ahead with the product. ]]> Sat, 12 May 2012 14:14:52 +0000 <![CDATA[SOS Online Backup: Lots of Promises & Not Much Else]]> https://mspcomparison.com/sos-online-backup/discussions/226/ https://mspcomparison.com/sos-online-backup/discussions/226/ Worst experience of my life. Everyone has a horror story about some phone company, some restaurant, some taxi driver, whatever. SOS is my horror story. My needs in the beginning were: rebranded backup exchange, sql and virtual plug-ins high level of support, to help me learn the ropes Pretty simple, right? First problem: the method used for caching means that the cache store is almost as big as the backup itself! Massive problems with storage on large backups. Second problem: noone available to help me/ not getting back to me soon enough to resolve issues. Third problem: "Oh, you need additional software for brick level exchange backups" Summary of many problems since then: 20GB upload limit. Big uploads can take days, interfering with work. No option for manual seeding. No option for emergency HDD recovery.... Maybe it's better if you actually LIVE in america, but this is not suitable for australia. ]]> Tue, 24 Apr 2012 08:01:28 +0000 <![CDATA[Corporate Backup: A Sight for Sore Eyes]]> https://mspcomparison.com/corporate-backup/discussions/225/ https://mspcomparison.com/corporate-backup/discussions/225/ Corporate Backup were my last resort after a number of broken promises and awful software from other, supposedly reputable vendors. I wish I'd gone to them first. They made some big claims over the phone, but after 4 weeks of trialing it was obvious that they could do everything they said they could do! Files, system state, exchange, active directories, exchange, SQL, VMware, HyperV to start with, plus file sharing capabilities, online signup for my clients.... Best software I've ever purchased. hands down. P.S I've only used the windows version, but I'm sure the Mac version is good too :) ]]> Tue, 24 Apr 2012 07:53:15 +0000 <![CDATA[Livedrive: Excellent Platform, Nice Features, Horrible Support]]> https://mspcomparison.com/livedrive/discussions/204/ https://mspcomparison.com/livedrive/discussions/204/ We have been in selling some form of online backup for years and have tried many vendors in that time. We operate as an MSP focused soley on the SMB segment. Many of our clients have no central servers and are very cost sensitive. They also have a weaker tolerance for downtime since many of the owners are heavily engage in growing their business. For the last year we have been using Egnyte on a trial basis, they offer a really amazing product, beautiful interface, and many advanced features. The problem is they have in many critical areas failed to deliver a product that works in the SMB environment as a pure cloud storage server. I will post a review of them one I get them added to this site as a vendor. We had several clients who were really getting upset with Egnyte problems, and we were forced once again to find a replacement. Livedrive is a really great product, it covers all the bases for todays modern business owner. For the reseller, several options are available including a white-label option. Support IS lacking, but luckily for us we have had almost no need to call them, the issues we did have I found answers to online and reseller support did eventually get back to me. They recently upgraded their support site and I see some progress on the development side as well. In our testing and client trials, the speed is amazing. As a point, I just sent a 200 MB exe file to our cloud drive in less than 7 mins, downloads were pushing 300k down. Livedrive is worth a look and consideration if you are looking to add remote backup and access to your current portfolio. ]]> Thu, 22 Dec 2011 06:08:20 +0000 <![CDATA[Jungle Disk: Cheap and effective]]> https://mspcomparison.com/jungle-disk/discussions/186/ https://mspcomparison.com/jungle-disk/discussions/186/ Dirt cheap per GB and works as advertised. No Autotask integration but I have set up rss feeds for all of my low-end clients using Jungledisk/MySecureBackup to keep tabs on backups completed, failed, or missed. SLOW seeding, SLOW restores, but everything ultimately works. JD is a great starter solution, it's also very flexible because you can use the storage as a backup destination, as a mapped drive, or as a folder synch. They are working on their reseller program to bring everything under the Rackspace brand...someday. ]]> Thu, 13 Oct 2011 02:56:51 +0000 <![CDATA[MozyPro: Unreliable]]> https://mspcomparison.com/mozypro/discussions/185/ https://mspcomparison.com/mozypro/discussions/185/ MozyPro can be a nice, inexpensive addition to a backup program. It's one of the most end-user-friendly systems. However I found myself working many, many issues where backups didn't complete or were slow. This was in 2009. Newer versions may be better but I wasn't impressed or confident that it was working or recoverable. ]]> Thu, 13 Oct 2011 02:52:59 +0000 <![CDATA[Axcient Backup and Business Continuity Services: About as comprehensive as backup protection gets!]]> https://mspcomparison.com/axcient-backup-and-business-continuity-services/discussions/182/ https://mspcomparison.com/axcient-backup-and-business-continuity-services/discussions/182/ A tightly integrated solution that hits all the marks when it comes to delivering a complete backup and business continuity offering - enabling MSPs to add off-site backup to their portfolio with ZERO up-front costs. They also offer a reseller program allowing product centric VARs the ability to sell the service as a CapEx and collect commission on the monthly fees paid by end users. When it comes to making a check list of everything you could want in a local backup/failover solution with bundled off-site storage they offer everything except for failover to cloud or alternate backup destinations (for local warm standby data sets). Their highest marks are in service and support (perhaps the most important too) as users rave about the quality of their training and support. With good support, all the right features delivered on quality HP hardware, and multiple partner models that make sense, Axcient has set the bar high for other BDR and online backup services to hit. ]]> Wed, 24 Aug 2011 21:07:37 +0000 <![CDATA[MozyPro: Yup, does what it says. :)]]> https://mspcomparison.com/mozypro/discussions/181/ https://mspcomparison.com/mozypro/discussions/181/ While not terribly easy to setup on the mozypro side, the software itself is very easy to use for backups as well as restores. ]]> Sun, 21 Aug 2011 06:25:10 +0000 <![CDATA[Datto Inc.: Simple setup, great support]]> https://mspcomparison.com/datto-inc/discussions/178/ https://mspcomparison.com/datto-inc/discussions/178/ We deployed a Siris device to a client and it was so easy to setup and train the user on how to backup, virtualize, and add more agents. The interface is very simple and easy to understand and the device 'just works'! When we did have to work with support, they were very helpful. There was an issue with one of the drives that gave an error and when we contacted support they quickly sent a replacement drive overnight for replace. It was a simple process and support walked me through logging back into device and running some commands in a terminal window for it to see the replacement drive. Only suggestion, I wish the support was available via phone more than just 9AM-8PM EST. Most of us put these devices in after hours and having support available during this time would be vital for MSPs. ]]> Tue, 09 Aug 2011 22:01:48 +0000 <![CDATA[Nine Technology: A great backup provider for MSPs]]> https://mspcomparison.com/nine-technology/discussions/172/ https://mspcomparison.com/nine-technology/discussions/172/ Having tried dozens of online backup providers, I could never find one that was "right" for my clients. I have tried services that work well technically, but if there was a problem, I had trouble finding support. I have been using Nine Technology as my primary online backup provider since March of this year and I have been extremely pleased with them. Nine Technology is one of the best service providers I have ever done business with. The company seems to "get it" offering exactly what small SMB IT providers like me want. No-long term commitments, no minimum sales quotas, simple setup, custom branding and a great team. Where Nine Technology really stands out is their team. They have helped me every step of the way by providing my business custom branded marketing material, technical support and even alerting me of sales opportunities (like when Mozy upped their pricing a back in April). From a technical standpoint, their service is quick and hassle free. They even do free initial seeds for your clients. I also get plain text reports delivered to me every morning and have yet to have a failed backup. There pricing is very fair, running around $0.50 / GB. The only negative thing I can say is that their user interfaces are ugly and can be hard to wrap your head around how accounts work. ]]> Tue, 26 Jul 2011 18:34:45 +0000 <![CDATA[eFolder: Good online back for SOHO and Small Businesses]]> https://mspcomparison.com/efolder/discussions/168/ https://mspcomparison.com/efolder/discussions/168/ Having been an actual past reseller of eFolder I wanted to give them a quick review. The do deliver a fair value for the $ but nothing to jump up and down about. If you want a product that you can resell directly off of your website to end users and SOHO then this is the perfect product. If you are backing up a company's entire data set then it may get a bit price and you will want to compare it with solutions that offer on-premise backup to virtual drive recovery with hardware (BDR - Like Zenith, CharTec and Datto). I would suggest that this product is great entry level offering for cost concious users. By they way, they have a GREAT staff managing their partner program in the US so you won't be dissapointed in the reseller support they provide. ]]> Tue, 19 Jul 2011 18:12:51 +0000 <![CDATA[Nine Technology: Great product, great guys]]> https://mspcomparison.com/nine-technology/discussions/165/ https://mspcomparison.com/nine-technology/discussions/165/ Having been looking around the market for an online backup system to offer our clients, we stumbled upon Nine Technologies. Born out of an MSP, the guys at Nine really know what to offer. From initial response, any question has been answered and followed up for confirmation until I am happy with the outcome. With a very simple pricing model, de-duplication at the client side (reduces bandwidth) and straight forward billing, Nine ticks all the boxes we were looking for in an offsite storage partner. From a fixed cost unlimited desktop client to a per Gb server client, the deployments are simple, backups reliable and the support second to none. If you are looking for a hosted backup partner, make sure that Nine are on your list. ]]> Tue, 19 Jul 2011 10:58:31 +0000