Let's say I worked for 4 hours on a project and want to bill only 2. I have to create multiple time entries which wastes my time, makes the invoices longer and confusing. Some clients want the work split into different categories and summarized in the different categories; when entering time, I see all the categories for all the clients - not only the categories that are available to this specific contract; this wastes a lot of time during data entry as well as correcting mistakes. When entering some fields and you want to update a table, many times you have to close what you're doing, go through multiple windows, add the entry and then redo your data entry; can't just add information to the table. Their To-Do list is cumbersome to work with. Their invoicing has limitations. I've been working with their software for 3 years and am looking for a replacement.

The reports (even built in ones) report inaccurate information, making them untrustworthy and useless. They support is all but worthless, took me 6 months to get a built in report fixed, which they wanted to charge me for. I refused and now the one the built does not work. A simple report of invoices, ties the wrong company to an invoice, randomly. When you look up the invoice, it is correct, but the report will randomly assign it to another company. I have been using it for 2 years, and now have to find something else, because they can not provide the most basic report accurately. If you are considering Autotask...Keep looking.